Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants remain healthy during shipping?
We use specialized eco-friendly packaging designed to secure the root ball and protect the foliage. Each plant is hydrated before packing and shipped in ventilated boxes to ensure it arrives at your doorstep in peak condition.
What is your policy if a plant arrives damaged?
We offer a 48-hour 'Arrive Alive' guarantee. If your plant is damaged during transit, please take a photo and contact our support team immediately for a free replacement or a full refund.
Do you provide care instructions for each plant?
Yes, every order includes a detailed digital care guide tailored to the specific species you purchased, covering light requirements, watering schedules, and soil preferences.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. All transactions are processed through a secure, encrypted payment gateway.
Do you offer bulk discounts for home landscaping projects?
Absolutely. For large-scale home garden setups or bulk corporate gifting, please reach out to our wholesale department via the contact form for custom pricing.
How long does delivery typically take?
Orders are usually processed within 24-48 hours. Depending on your location, you can expect your new green companions to arrive within 3 to 7 business days.